Return & Refund Policy
At Rooted Hands, we take care to ensure that every order is packed and delivered safely. As our products are packaged food products, returns are subject to the conditions below.
1. Returns of Food Products
Due to food safety and hygiene considerations, opened, used or partially consumed food products cannot be returned or exchanged.
We may accept a return or provide a replacement or refund where the product:
- Arrives damaged.
- Is defective or compromised.
- Is tampered with.
- Is incorrect or different from what was ordered.
- Has another genuine quality issue attributable to Rooted Hands.
Nothing in this policy limits any rights or remedies available to consumers under applicable law.
2. Damaged Products
If your order arrives damaged, please contact us within 48 hours of delivery.
Please provide:
- Your order number.
- Photographs or video showing the damaged package or product.
- Photographs of the shipping package, where applicable.
- A brief description of the issue.
We will review the complaint and, where the issue is confirmed, may offer a replacement or refund.
3. Incorrect Product
If you receive a product that is different from the product you ordered, please contact us within 48 hours of delivery.
After verification, we may arrange a replacement or issue an appropriate refund.
4. Product Quality Issues
If you believe that a product has a quality issue, please do not consume the product.
Contact us at customercare@rootedhands.in with your order number, photographs of the product and packaging, batch or lot details, and a description of the issue.
We may request additional information to investigate the complaint.
5. Products That Cannot Be Returned
The following products are generally not eligible for return or exchange:
- Opened food products.
- Partially consumed products.
- Products damaged after delivery due to improper storage or handling by the customer.
- Products returned without prior approval from Rooted Hands.
This does not affect any consumer rights available under applicable law.
6. Order Cancellation
You may request cancellation of an order by contacting us as soon as possible after placing the order.
Cancellation may not be possible once the order has been processed, packed or dispatched.
If cancellation is accepted before dispatch, the eligible amount will be refunded through the original payment method or another appropriate method.
7. Refunds
Once a refund is approved, we will initiate the refund within 5–7 business days.
The time taken for the refund to appear in your bank account or payment account may vary depending on your bank or payment service provider.
8. Replacement
Where appropriate, Rooted Hands may offer a replacement instead of a refund.
Replacement availability will depend on product availability and the nature of the complaint.
9. Shipping Charges
Where a return, replacement or refund is approved because the product was damaged, defective, incorrect or otherwise attributable to Rooted Hands, reasonable return or replacement shipping costs, where applicable, will be handled by Rooted Hands.
For other situations where a return is legally or otherwise accepted, shipping arrangements will be communicated to the customer.
10. Refunds for Promotional Orders
Orders placed using promotional discounts, coupons or special offers may be subject to specific terms communicated at the time of purchase.
11. How to Contact Us
For return, replacement or refund requests, please contact:
Please mention your order number in your communication so that we can process your request efficiently.
12. Policy Changes
Rooted Hands may update this Return & Refund Policy from time to time. The updated version will be published on this page with the revised “Last Updated” date.
