Welcome to the Rooted Hands website. This website is owned and operated by Duorootsmanybranch LLP, trading under the brand name Rooted Hands (“Rooted Hands”, “we”, “us” or “our”).
By accessing or using this website, placing an order, or purchasing any product through the website, you agree to be bound by this Legal Policy, our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.
If you do not agree with these terms, please do not use this website.
Rooted Hands is a food and nutrition brand offering packaged food products through its online store.
We aim to provide accurate information about our products, including ingredients, nutritional information, allergen information, storage instructions and other applicable product information.
The information displayed on the website is intended to help customers make informed purchasing decisions.
You may use this website only for lawful purposes and in accordance with this Legal Policy.
You agree not to:
We reserve the right to restrict or terminate access to the website where we reasonably believe it is being misused.
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, nutritional information, prices and other product information displayed on the website are accurate.
However, product packaging, appearance, formulation or other information may change from time to time.
Customers should always refer to the product packaging for the latest ingredients, allergen declarations, nutritional information, date markings, storage instructions and other mandatory information before consuming the product.
Our products are subject to applicable food safety and labelling requirements, including applicable requirements of the Food Safety and Standards Authority of India (FSSAI).
Where required, mandatory information for pre-packaged foods sold through e-commerce will be made available to consumers through appropriate means before purchase. Product information and claims will not knowingly be presented in a false or misleading manner.
Customers are responsible for reviewing the ingredient and allergen information before purchasing or consuming our products.
If you have a food allergy, intolerance, medical condition or specific dietary requirement, please carefully check the product packaging before consumption and consult an appropriate healthcare professional where necessary.
Rooted Hands does not provide medical advice, diagnosis or treatment through this website.
Information relating to nutrition, ingredients, traditional foods, millets, wellness or other product characteristics is provided for general consumer information.
Nothing on this website should be interpreted as medical advice, diagnosis, treatment or a guarantee of a particular health outcome.
Rooted Hands aims to ensure that product and advertising claims are made in accordance with applicable laws and regulations.
All products displayed on the website are subject to availability.
We reserve the right to:
If an order is cancelled by us after payment has been received, the eligible amount will be refunded through the applicable payment method.
All prices displayed on the website are in Indian Rupees (INR). Applicable taxes and shipping charges, where applicable, will be displayed during checkout.
We reserve the right to change product prices at any time.
A price change will not normally affect an order that has already been accepted and confirmed, except where the displayed price resulted from an obvious technical or pricing error.
When you place an order through the website, you agree that the information provided by you is accurate and complete.
An order may be subject to verification and acceptance by Rooted Hands.
We reserve the right to cancel or refuse an order in circumstances including:
If an order is cancelled after payment, the applicable refund will be processed in accordance with our Return & Refund Policy.
Payments may be processed through third-party payment service providers.
Payment information may be processed by the relevant payment service provider in accordance with its own terms and privacy policy.
By making a payment, you confirm that you are authorised to use the selected payment method.
Payment processing may be subject to the terms and policies of the relevant payment provider.
Orders will be delivered to the address provided by the customer during checkout.
Delivery timelines displayed on the website are estimates and may vary because of location, logistics, weather, public holidays, operational disruptions or circumstances beyond our reasonable control.
Please refer to our Shipping & Delivery Policy for complete information.
Customers are responsible for providing a correct and complete delivery address and contact number.
Cancellation, returns and refunds are governed by our Return & Refund Policy.
Because Rooted Hands sells food products, opened or used food products may generally not be eligible for return or exchange, except where applicable law requires otherwise or where the product is damaged, defective, incorrect or otherwise eligible for a remedy.
Customers should not consume a product if the package appears damaged, tampered with or otherwise unsuitable.
Please contact us promptly if you receive a damaged, defective or incorrect product.
Nothing in our policies is intended to exclude or restrict any consumer rights or remedies available under applicable law.
All intellectual property appearing on this website belongs to or is licensed to Rooted Hands unless otherwise stated.
This includes:
You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit this material without prior written permission from Rooted Hands.
If you voluntarily submit reviews, photographs, testimonials, comments or other content to Rooted Hands, you confirm that you have the right to submit that content.
By submitting such content, you grant Rooted Hands permission to use, reproduce, display and publish the content for legitimate business, marketing and communication purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, offensive, misleading, fraudulent or otherwise inappropriate.
The website may contain links to or integrations with third-party websites and services, including payment providers, logistics partners, social media platforms, analytics services and other technology providers.
Rooted Hands does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
Your use of third-party services may be subject to their own terms and policies.
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.
The website may use Shopify and other third-party technologies to operate the online store, process orders, analyse website activity and provide relevant services.
We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from viruses or other harmful components.
Website availability may be affected by maintenance, technical problems, third-party services or circumstances beyond our reasonable control.
To the extent permitted by applicable law, Rooted Hands shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or inability to access the website.
Nothing in this Legal Policy is intended to exclude or limit any consumer rights or legal protections that cannot legally be excluded or limited under applicable law.
Rooted Hands shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, technical failures, supply-chain disruptions or other similar events.
Rooted Hands intends to operate its website and online sales in accordance with applicable laws and regulations in India, including applicable consumer protection, e-commerce, food safety, privacy and other relevant requirements.
The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold through electronic networks, including e-commerce retail.
Our food products and their labelling are subject to applicable FSSAI requirements, including the Food Safety and Standards (Labelling and Display) Regulations, 2020 and applicable amendments.
We may update this Legal Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
Your continued use of the website after an updated policy is published constitutes use subject to the updated policy, to the extent permitted by applicable law.
This Legal Policy shall be governed by the laws of India.
Any dispute arising from or relating to the website, products or these terms shall be subject to the jurisdiction of the courts having appropriate jurisdiction in Mumbai, Maharashtra, India, subject to applicable law and consumer rights.
For questions, complaints, product-related concerns or legal matters, please contact:
Legal Business Name: Duorootsmanybranch LLP
Registered/Business Address: 3/19, Old Marwadi Chawl, Kalachowki, Ambewadi, Mumbai – 400033, Maharashtra, India
Email: customercare@rootedhands.in
Grievance Contact: Duorootsmanybranch LLP
Grievance Email: customercare@rootedhands.in
Customer Support Hours: 10:00 AM to 5:00 PM
We will make reasonable efforts to address customer concerns within the timeframe required under applicable law.
By accessing the Rooted Hands website or placing an order, you acknowledge that you have read and understood this Legal Policy and agree to the terms applicable to your use of the website and purchase of products.
