ROOTED HANDS

Privacy Policy

Effective Date 01st September 2026 Last Updated 01st September 2026

Duorootsmanybranch LLP, trading under the brand name Rooted Hands (“Rooted Hands”, “we”, “us” or “our”), respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit, use or purchase products through our website:

www.rootedhands.in
01

Information We Collect

When you use our Website or place an order, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Billing and delivery address
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting us
  • Device, browser and website usage information
  • IP address and cookie-related information

We generally do not store your complete payment card, UPI or banking credentials. Payments may be processed through third-party payment service providers.

02

How We Use Your Information

We may use your information to:

  • Process and deliver your orders.
  • Confirm payments and transactions.
  • Provide customer support.
  • Communicate with you regarding your orders.
  • Send important service-related communications.
  • Improve our products, Website and customer experience.
  • Understand Website usage and performance.
  • Send promotional communications where permitted by applicable law and based on your preferences.
  • Prevent fraud, misuse and unauthorised activity.
  • Comply with applicable legal and regulatory requirements.
03

Cookies

Our Website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand Website usage and support advertising or marketing activities.

You may be able to manage or disable certain cookies through your browser or device settings. Some Website functions may not work properly if essential cookies are disabled.

04

Third-Party Services

We may use third-party service providers to operate our business, including Shopify, payment processors, delivery partners, analytics providers, advertising platforms and communication services.

These service providers may process information necessary to provide their respective services.

05

Shopify

Our online store is hosted and powered by Shopify. Shopify may process information in connection with your use of our Website and orders.

Shopify's handling of personal information may also be subject to Shopify's own privacy policies and terms.

06

Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

07

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud and comply with applicable legal and regulatory requirements.

08

Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion or withdrawal of consent in certain circumstances.

To make a privacy-related request, please contact us using the details provided below.

09

Children's Privacy

Our Website is not intended for children to make purchases independently.

We do not knowingly collect personal information from children for the purpose of enabling them to make independent purchases through our Website.

10

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

11

Contact Us

For privacy-related questions, requests or concerns, please contact:

Rooted Hands

Legal Business Name: Duorootsmanybranch LLP

Email: customercare@rootedhands.in

Address: 3/19, Old Marwadi Chawl, Kalachowki, Ambewadi, Mumbai – 400033, Maharashtra, India